Card Loan Officer (Jawa Tengah & Yogyakarta)

Join Bank Mega as a Card Loan Officer in Yogyakarta and Jawa Tengah! Bank Mega, a leading financial institution in Indonesia, is seeking dynamic and results-driven professionals to join our team as Card Loan Officers. This role offers an exciting opportunity to grow your career in the banking industry while making a tangible impact on our customers' financial lives. As a Card Loan Officer at Bank Mega, you will be the face of our credit card services, working closely with customers to understand their needs and provide tailored solutions.

In this role, you will handle the entire credit card lifecycle, from application processing to customer service and collections. You will work with a variety of tools and software, including our in-house banking systems, CRM software, and data analytics tools. This is a hands-on position that requires strong interpersonal skills, a keen eye for detail, and the ability to build and maintain strong customer relationships.

📋 Tanggung Jawab Pekerjaan

• Process credit card applications from start to finish, ensuring all documentation is complete and accurate.
• Conduct credit checks and assess customer eligibility for credit card products.
• Provide excellent customer service, addressing inquiries and resolving issues promptly.
• Monitor customer accounts, identifying potential risks and opportunities for cross-selling.
• Collaborate with internal teams to ensure seamless delivery of credit card services.
• Analyze customer data to identify trends and improve our credit card offerings.
• Stay updated with industry regulations and best practices in credit card services.
• Participate in training programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 3 years of experience in credit card services or a related role.
• Strong knowledge of credit card products and services.
• Excellent communication and interpersonal skills.
• Proficiency in using Microsoft Office Suite and CRM software.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with banking regulations and compliance requirements.
• Ability to build and maintain strong customer relationships.

🛠️ Keahlian

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